Your privacy is important to us at Elevate Learning Solutions. This policy explains how we collect, use, and protect your information.
Introduction
Elevate Learning Solutions ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
This policy was last updated on October 26, 2025. We may modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you by posting a notice on our website or by sending you an email.
Information We Collect
We collect various types of information to provide and improve our Services:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and billing information. We collect this information when you register for an account, request information, or purchase our services. For example, when you sign up for tutoring services with Sarah Miller, one of our math tutors, we collect your name and contact information.
Student Information: If you are a student or a parent/guardian of a student using our Services, we may collect student information, such as academic records, grades, and test scores. This information is used to personalize the tutoring experience and track progress.
Usage Data: We collect information about how you use our Services, such as the pages you visit, the links you click, and the time you spend on our website. This information is collected through cookies, web beacons, and other tracking technologies.
Device Information: We collect information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifiers.
Communications: We collect information contained in your communications with us, such as emails, chat logs, and customer support requests.
How We Use Your Information
We use your information for various purposes, including:
Providing and Improving Our Services: We use your information to provide the Services you request, personalize your experience, and improve the quality of our Services. For example, we use your academic information to match you with the most suitable tutor, such as David Chen, one of our experienced science tutors.
Communicating with You: We use your information to communicate with you about our Services, updates, promotions, and other important information. This includes sending you emails, newsletters, and notifications.
Personalizing Content and Advertising: We use your information to personalize the content and advertising you see on our Services.
Conducting Research and Analysis: We use your information to conduct research and analysis to understand how our Services are used and how we can improve them.
Protecting Our Rights and Interests: We use your information to protect our rights and interests, such as preventing fraud and enforcing our terms of service.
Complying with Legal Obligations: We use your information to comply with legal obligations, such as responding to subpoenas and court orders.
How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers: We share your information with service providers who help us provide and improve our Services, such as payment processors, data analytics providers, and email marketing providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Tutors: If you are a student, we share your information with the tutor assigned to you, such as Emily Rodriguez, our English tutor. This information is used to personalize the tutoring experience and track progress.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we may partner with a test preparation company to offer discounted test prep courses to our students.
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
Other Users: Some features of our Services may allow you to share information with other users. For example, you may be able to post comments or participate in forums. Please be aware that any information you share in these public areas may be viewed by others.
We do not sell your personal information to third parties.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Encryption: We use encryption to protect your information when it is transmitted over the internet.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We retain your information for as long as necessary to provide you with our Services and as required by applicable law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information.
Objection: You have the right to object to our processing of your personal information.
Restriction: You have the right to restrict our processing of your personal information.
Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.
International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country. By using our Services, you consent to the transfer of your information to these countries.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Elevate Learning Solutions
Privacy Department
1600 Stout Street, Suite 1100
Denver, CO 80202
Email: [email protected]
Phone: (303) 555-1212